Privacy Policy

1. Introduction

Cabezee (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our taxi booking services, visit our website, or interact with us.

Please read this privacy policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us when you:

• Book our taxi services via phone or WhatsApp
• Provide pickup and drop-off locations
• Make payments for our services
• Contact us for customer support
• Sign up for newsletters or promotional communications

This information may include:

• Full name and contact information (phone number, email address)
• Pickup and destination addresses
• Travel dates and times
• Payment information (processed securely through third-party providers)
• Special requests or preferences

2.2 Usage Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website or search terms used
• Device information (mobile device type, operating system)

3. How We Use Your Information

We use the information we collect to:

• Provide Services: Process your bookings, coordinate pickups and drops, and facilitate payments
• Customer Support: Respond to your inquiries and provide customer assistance
• Service Improvement: Analyze usage patterns to improve our website and services
• Communication: Send booking confirmations, updates, and promotional offers (with your consent)
• Legal Compliance: Comply with applicable laws and regulations
• Safety & Security: Ensure the safety of passengers and drivers

4. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (payment gateways, banks)
• Communication services (SMS, WhatsApp Business API)
• Website hosting and maintenance
• Analytics and performance monitoring

4.2 Legal Requirements

We may disclose your information when required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure servers and data storage facilities
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection practices

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce agreements. Booking records are typically retained for 3 years for business and tax purposes.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided in the Contact section below.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website performance and functionality
• Provide personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children’s Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising under this policy shall be subject to the jurisdiction of the courts in Karnataka, India.